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Privacy Policy

We collect what we need to run your account, process deposits through Touch 'n Go eWallet, Boost, and GrabPay, and keep the platform secure. This policy explains what we gather, how we use it, and the choices you have.

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POLICY QUESTIONS

Contact About Privacy

If you want to see what data we hold, request a correction, or ask us to delete your account, reach us through these channels. Response time is usually one business day for data inquiries, up to five business days for deletion requests because we verify identity first.

Live Chat Open the chat widget at the bottom right of any page, select Privacy Inquiry from the menu, and an agent will walk you through the request form. They can pull up your account snapshot in real time.
Email Send your request to the support address listed in account settings with your registered email and a copy of your ID. We'll reply with a secure link to view or download your data file.
Account Portal Log in, go to Settings → Privacy, and click Request My Data or Delete My Account. The portal guides you through verification and shows the status of your request at each step.
HOW WE PROTECT IT

Data Security Practices

We encrypt payment flows with TLS, hash passwords with bcrypt, and store account data on servers behind firewall rules that whitelist only our application layer. Regular security audits scan for vulnerabilities, and our team patches any issues within 48 hours of discovery. You control marketing emails and SMS in account settings — opt out anytime and the change takes effect immediately. If a data breach ever affects your account we'll notify you by email and in-app message within 72 hours, explain what was exposed, and offer steps to secure your account.

Encryption

All payment data — Touch 'n Go eWallet, Boost, GrabPay transaction details — moves through encrypted channels. We never log your wallet PIN or full card number, only the last four digits for your reference.

Access Control

Only authorized staff with a business reason — fraud investigators, compliance officers, senior support agents — can view full account records, and every access is logged. You can request an access log in the account portal.

Data Retention

We keep account and transaction records for seven years after your last login to meet regulatory requirements, then we anonymize identifiers and delete personal data. You can request early deletion, subject to legal holds.

Your Rights

You can view, correct, or delete your data anytime through the account portal or by contacting support. Malaysia players have the right to object to automated decision-making; if that applies we'll explain the process.

Privacy FAQ

We collect your name, email, phone number, date of birth, and device information to verify identity and secure your account. Payment details like Touch 'n Go eWallet or Boost wallet IDs are handled by our payment processor and stored as masked references.

We share transaction data with payment processors to clear deposits and withdrawals, and with compliance auditors when local law requires it. We never sell your information to marketers or unrelated third parties.

Log in to your account portal, go to Settings → Privacy, and click Request My Data. We'll generate a report within three business days and send you a secure download link by email.

Yes. Go to Settings → Privacy → Delete My Account, confirm your identity, and we'll close the account and delete personal data within 30 days. Transaction records for compliance stay anonymized for seven years.

Payment flows use TLS encryption. We store only masked wallet identifiers and transaction references, never your full Touch 'n Go eWallet, Boost, or GrabPay credentials. Our payment processor meets PCI standards.

Data is stored on servers in jurisdictions that permit online gaming. If local law in Malaysia restricts cross-border transfer, we'll notify you during registration and give you the choice to proceed or not.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.